Vision and values
Vision statement
At hoppa we provide a reliable, safe and cost effective transport service to people who are isolated behind their own front door, and therefore unable to access ordinary transport. Our vision is to do this in a way that promotes inclusivity, community and belonging, and to deliver it with empathy, compassion and supportiveness.
Our values
Our service is guided by our values which are:
Community and belonging
hoppa fosters a sense of connection and helps to ensure older, disabled or otherwise vulnerable or isolated residents feel included and valued by having access to transport.
Responsibility and reliability
hoppa can be depended upon to provide timely and safe transport for passengers.
Inclusivity and accessibility
hoppa aims to ensure its services are accessible to all.
Participation and engagement
hoppa values customer feedback and encourages stakeholders to participate in shaping its services.
Sustainability and stewardship
hoppa is committed to adopting environmentally friendly practices which will help it to achieve net zero, whilst ensuring its continuing financial sustainability.
Trust and transparency
hoppa builds trusting relationships with the community through collaborations, partnerships and open communication.
hoppa is a Registered Charity No. 1104954
Registered Office: Unit 8, Towergate Business Centre, Coopers Place, Combe Lane, Wormley, Surrey GU8 5SZ